Personal
Grooming, self-care, and the daily standard you keep for yourself.
Etiquette and Professionalism
Etiquette is not a set of rules for impressing people. It is the outward expression of awareness, discipline, respect, preparation, emotional intelligence, and wisdom.
In this program, etiquette is never a set of tests to be passed. It is the visible form of an inward standard.
Six Areas of Awareness
Awareness, developed deliberately.
Social
Introductions, greetings, names, titles, invitations, and responding well.
Dining
Place settings, utensils, ordering, business meals, and hosting.
Digital
Email, messaging, video calls, social media, and public footprint.
Relational
Listening, boundaries, gratitude, conflict, and confidences kept.
Professional
Meetings, punctuality, workplace conduct, and reputation.
Professional Standards
Reliability, preparation, confidentiality, and composure form the basis of a professional reputation. These standards apply equally in a boardroom, a ministry office, a storefront, and a home office.
Reliability, preparation, confidentiality, and composure form the basis of a professional reputation. These standards apply equally in a boardroom, a ministry office, a storefront, and a home office.
What Excellence Looks Like in Practice
Six habits that build a reputation.
- Reliability
- Say what you will do, then do it, and tell people early when something changes.
- Preparation
- Arrive with the notes, the plan, and the question you intend to ask.
- Confidentiality
- Carry other people’s business as though it were a trust, because it is.
- Composure
- Keep your tone steady when the room is not, and pause before you answer.
- Respect
- Honour the structure, the seniority, and the least powerful person in the room.
- Follow-through
- The follow-up message sends more signals than the first impression does.
Etiquette is not merely knowing which fork to use or how to enter a room. It is the outward expression of awareness, discipline, respect, preparation, emotional intelligence, and wisdom.